Warning! If You Upgrade to Windows 8.1 Through Windows Store, You May Loose The Ability to Refresh and Reset

Ready to Refresh Windows 8 (1)

I am reporting to you with a very important precaution for anyone who has Windows 8 retail and is planning to upgrade to Window 8.1 for free through the Windows Store. This is serious because you may loose the ability to refresh or reset Windows once you do the upgrade, and there is no easy way to fix this, currently. This applies to every one who bought and installed a retail copy of Windows 8 (including those who took advantage of the $40 upgrade offer).

Here’s a quick background on what the reset and refresh functionality is. Basically, it is a “push-button” reinstallation of Windows. The refresh option allows you to reinstall Windows while keeping your files and settings intact, and the reset option allows you to do a easy, once-click, clean install of Windows. This feature is very important, as you might need to reinstall your OS if you are experiencing slowdowns or are infected by a computer virus.

If you have purchased and installed a retail copy of Windows 8 and have upgraded to Windows 8.1, you have essentially lost this crucial feature, Please see below for details on this. Below, please refer to the scenario that applies to you. You either upgraded to Windows 8 electronically or used an upgrade DVD or ISO.

If You Installed Windows 8 Electronically from Windows.com

Many have installed Windows 8 electronically from Microsoft. This includes many who took advantage of the $40 upgrade offer. If you have done this, the web installer created an ESD file on your hard drive that allowed you to refresh or reset your Windows 8 PC.

The ESD file is located in a hidden ESD folder on your main drive (usually the C drive). It is a few gigabytes in size and provides all the necessary files needed to reset or refresh you PC at anytime you needed. See the image below:

Windows ESD files to refresh and reset (3)

You were also given the option to delete the ESD file using Disk Cleanup if you wanted to free up some disk space, but that would mean you would loose the ability to refresh or reset.

Windows ESD Installation file in Disk Cleanup

After You Install Windows 8.1 Through the Windows Store

When you upgrade to Windows 8.1 through the Windows Store, you are not provided with an updated ESD file. Windows 8.1 cannot use the original Windows 8.0 ESD file to reset or refresh. As such, if you attempt to refresh or reset Windows 8.1, you will see this error message, asking you for the Install media. However, you were never provided the install media and you are stuck! Please see the image below:

Insert Media to Reset or Refresh

If You Installed Windows 8 from a DVD or ISO Image

You might have purchased a Windows 8 upgrade DVD from a retailer. Alternatively, you might have purchased Windows 8 upgrade electronically from Microsoft, but, instead, you might have created an ISO image, burned it to disk and installed it from there. In either case, the following applies to you.

Windows 8 installations that were done through the DVD or ISO can only refresh or reset using the DVD or USB drive containing the installation files. When you need to reset or refresh Windows 8, you will first need to insert the Installation media in your drive and then reset or refresh your PC from PC settings.

After You Install Windows 8.1 Through the Windows Store

When you upgrade to Windows 8.1 through the Windows Store, you essentially get a brand new OS. Therefore, you can’t use your original Windows 8.0 install media to reset or refresh Windows 8.1 if you ever need to. Even if you have your original Windows 8 install media in the drive, you will get an error message when you attempt to refresh or reset your PC, asking you to provide the install media. However, you were never provided the install media and you are stuck! Please see the image below:

Insert Media to Reset or Refresh

Final Thoughts

If you care about being able to refresh or reset your PC for any reason, I suggest you do not yet upgrade to Windows 8.1 until Microsoft comes out with a fix or the community finds a solution to this problem. Of course, one solution is to give Microsoft over a hundred dollars to get a Windows 8.1 DVD, with which you can refresh or reset, but that is not a pleasant solution. We’ll keep you posted when a solution arrives, God Willing.

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10 thoughts on “Warning! If You Upgrade to Windows 8.1 Through Windows Store, You May Loose The Ability to Refresh and Reset

  1. I’m having exactly this issue. Question????
    If I can get a windows 8.1 installation disc from a friend will my windows 8.0 Product Key allow the Windows 8.1 Refresh to continue?

    • Microsoft has provided a general service ISO that you should download and use. You have greater chance of success then.

    • Not necessarily, Apple computers have their own OS issues despite the fact that Apple controls the experience end-to-end. And it is a fact that any new Tech has its challenges. Forget not that this is ver 1.1 of this OS.

  2. This is just about par for the course . . . I should have seen this one coming, however, so I take blame for my urgent need to have the best of the best. What I want to know is this – How many believe that Microsoft will make this situation ‘good’ for those of us that have stuck with them and Windows 8, but are now left hanging in the wind at this point? I’ve been caught in this place before with Windows ME and Vista . . . I just hope I don’t end up having to purchase a new copy of the OS just so I can fix problems in the future. Frankly, it’s getting downright ridiculous with these aggravations of late.

    • Don’t blame yourself. MS said the 18th was general availability date. MS should be responsible for the lackluster upgrade experience. It’s not a beta. It’s sad to see them overlooking such an important part of the upgrade. I am extremely disappoint at Microsoft. It’s disgusting really.

      • I wonder if we should start a grassroots request / movement, via the community, to try and rectify the situation? I mean, there should be something we – as legitimate customers – can do to find, or expedite the finding, of a solution. It’s kind of out of our hands, so to speak, but still I just wonder if there’s anything we can do? Heaven knows most of us can’t afford to drop extra money just to purchase something we already have.

      • I think we should voice our opinion to Microsoft. This is no way to treat your paying customers. I mean, the developers complained about the lack of early release of Windows 8.1 for MSDN and TechNet (rightfully so) and Microsoft listened.

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